Privacy Policy

Effective Date: 2026-03-25

This Privacy Policy describes how Lovid AI ("we", "us", or "our"), a company registered in England and Wales, collects, uses, stores, and protects your personal information when you access or use our website at https://lovid.261901051.workers.dev and related services (collectively, the "Service").

By using the Service, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use the Service.

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

• Name and email address
• Authentication credentials (password hash or OAuth provider identifier)
• Account preferences and settings

1.2 Payment Information

• All payment processing is handled by Stripe, our third-party payment processor. We do not directly collect, store, or have access to your full credit card numbers, bank account details, or other sensitive financial data.
• We receive from Stripe: transaction identifiers, subscription status, payment amounts, and billing history necessary to manage your account and credits.
• We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.

1.3 Usage Data

We automatically collect certain information when you interact with the Service:

• Pages visited, features used, and actions taken on the platform
• IP address, browser type, operating system, and device information
• Referring URLs and access timestamps
• Credit usage and generation history (model used, parameters, timestamps)

1.4 AI Input Data

When you use our AI generation features, we process:

• Text prompts you submit for image or video generation
• Images you upload for image-to-image or image-to-video processing
• Generation parameters and settings you configure

1.5 AI Output Data

• AI-generated images and videos created through your use of the Service
• Associated metadata (model used, generation timestamp, credit cost)

1.6 Cookie Data

We use cookies and similar technologies as described in our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, operate, and maintain the AI generation platform, process your generation requests, and manage your account and credits
• Payment Processing: To process subscriptions and credit purchases, manage billing cycles, handle refunds, and maintain financial records
• AI Content Generation: To execute AI generation tasks based on your inputs. User Input is processed solely for the purpose of the current generation task
• Service Improvement: To analyze aggregated, anonymized usage patterns to improve platform features, model offerings, and user experience
• Communications: To send essential service notifications including billing confirmations, credit expiration reminders, subscription renewal notices, and security alerts
• Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized access, and abuse of the platform
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests

3. AI Data Processing

This section specifically addresses how we handle data in connection with AI generation features:

• User Input for Generation: Images you upload and text prompts you submit are transmitted to our AI processing infrastructure (which may include third-party AI model providers) solely to execute your generation request. We do not use your User Input to train, fine-tune, or improve AI models.
• Data Retention of Inputs: User Input (prompts and uploaded images) is not retained long-term after processing is complete, except as necessary for service operation, abuse detection, or legal compliance.
• AI Output Visibility: Content generated through the Service is associated with your account and is visible only to you. We do not publicly display, share, or distribute your generated content without your explicit consent.
• Third-Party AI Providers: Certain AI models available on our platform are provided by third-party services. When your generation request is processed by a third-party model, your input data may be transmitted to and processed by that provider in accordance with their own privacy policies. We select providers that maintain appropriate data protection standards, but we cannot control their data handling practices.

4. Third-Party Services

We use the following third-party services in the operation of our platform:

Each third-party service operates under its own privacy policy. We encourage you to review the privacy policies of these services.

5. Data Retention

We retain your data according to the following schedule:

• Account Data: Retained for the duration of your account plus 30 days after account deletion to allow for account recovery
• AI Input Data: Not retained long-term after processing. Temporary processing data is purged regularly
• AI Output Data: Retained for the duration of your account. Deleted upon account termination
• Payment Records: Retained for a minimum of 7 years as required by applicable financial regulations and tax laws
• Usage Logs: Aggregated analytics data is retained indefinitely. Identifiable logs are retained for up to 12 months
• Support Communications: Retained for up to 3 years after resolution

6. Data Security

We implement industry-standard technical and organizational measures to protect your personal data:

• Encryption in Transit: All data transmitted between your browser and our servers is encrypted using HTTPS/TLS
• Infrastructure Security: Our platform is hosted on Cloudflare's global network, benefiting from their DDoS protection, WAF, and security infrastructure
• Database Security: Data at rest is encrypted using industry-standard encryption
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis
• Incident Response: We maintain procedures for detecting, reporting, and responding to data security incidents

While we take reasonable measures to protect your data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data and account
• Right to Data Portability: Request your data in a structured, commonly used, machine-readable format
• Right to Object: Object to certain types of data processing, including direct marketing
• Right to Restrict Processing: Request that we limit how we use your data in certain circumstances
• Right to Withdraw Consent: Where processing is based on consent, withdraw that consent at any time

To exercise any of these rights, please contact us at support@lovid.net. We will respond to your request within 30 days, or as required by applicable law. We may ask you to verify your identity before processing your request.

8. Children's Privacy

The Service is intended for users who are at least 18 years of age or the legal age of majority in their jurisdiction. We do not knowingly collect personal information from individuals under these age thresholds. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete such information promptly.

9. International Data Transfers

Your data may be processed in countries outside of the United Kingdom or the European Economic Area. When we transfer data internationally, we implement appropriate safeguards to ensure your data receives an adequate level of protection, including:

• Standard Contractual Clauses (SCCs) approved by relevant authorities
• Data processing agreements with all third-party processors
• Assessment of the data protection laws in recipient countries

10. Do Not Track

Our Service does not currently respond to "Do Not Track" browser signals. However, you can control cookies and tracking through your browser settings and our cookie management tools as described in our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. If we make material changes, we will notify you by email or through a prominent notice on our website prior to the change taking effect.

We encourage you to review this policy periodically. The "Effective Date" at the top of this page indicates when this policy was last updated.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@lovid.net

Website: https://lovid.261901051.workers.dev

For data protection inquiries specifically, please include "Privacy Request" in your email subject line to ensure prompt handling.